Sony and Nintendo are making changes to their gaming subscriptions in the UK after working with a regulator in the country. The UK’s Competition and Markets Authority (CMA) had raised concerns about how people may be charged for subscriptions indefinitely until they proactively end them, which could mean they’re paying for services they don’t use.
For PlayStation Plus, “Sony has agreed to put in place measures to protect customers who haven’t used their memberships for a long time but are still paying,” said the CMA. “Sony will contact these customers to remind them how to stop payments and, if they continue not to use their memberships, Sony will ultimately stop taking further payments.”
The CMA worked with Nintendo as well, which changed their Nintendo Switch Online Service so that it’s no longer sold with automatic renewal as the default option. The change applies to the Nintendo eShop and on the Nintendo website.
Microsoft also committed to changes in January in response to CMA concerns, including contacting customers who were still paying for memberships they hadn’t used in a long time.
The CMA first announced it was investigating the auto-renewal practices of the three companies in 2019. That investigation is now closed, the CMA said this month.
(All information was provided by The Verge)